Wednesday, December 21, 2016

Sunrise, Florida Team Member Takes Care of a Pesky Itch

Team member Jake at our Sunrise, Florida location received accolades from our neighbor Shelley.  Jake jumped to the rescue of two itchy golden retrievers with his outstanding dog food knowledge...

I am writing to let you know how much I appreciate the outstanding customer service I always receive from Stacey and your staff. Everyone in that store is awesome. I was at a complete loss of what type of dog food to put my golden retrievers on due to itching issues. They were both currently on Nutro Lamb and rice. The employee I interacted with that evening was Jake. I informed him of my concerns. He was very knowledgeable about your store's product line and seemed genuinely interested in helping me find the right dog food, which he recommended Zignature Salmon and Trout. Because of his efforts, I am very satisfied with my purchase. I will always continue to visit your store in future, as well as recommend it to others. Please let Stacey and Jake, as well as the other employees in your store, know that their efforts do not go unnoticed. You have a great team that makes customer feel respected.

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