Sometimes the right supplies for our neighbors and pet parents aren't always the ones we sell! Alberto in our Deer Park location saw an opportunity to help one of our neighbors with a crate used for item displays, and she wrote to tell us what it meant to her and Lady, her aging Jack Russell terrier:
Several months ago,
probably back in March 2016, I visited your store in search of an elevated food
bowl(s). My Lady (Jack Russell) was almost 17 years old. She was frail and
weak. She would often fall into the bowls. She needed precisely the right
height bowls so that she could comfortably feed . I measured and I knew what
was needed. None of your products were the right height. I tried building my
own stuff at home as well, with no luck. I searched other stores with no luck.
It was heart-breaking seeing my Lady like this. We continued to help Lady as
best we could.
Your store did have something that was the correct height. It
was the wooden storage bins that you display your products in. I spoke with
Alberto and asked if I could purchase it. He was unsure and consulted with his
boss. He did several things that morning, trying to find solutions for my Lady.
He came back to me after talking with his boss and said that they could not
sell me the storage bin, BUT wanted to give it to me in order to help Lady. My
heart just filled with gratefulness and joy. I actually cried on the way home,
as I felt we had finally found something to help her. It did. She was able to
feed and not fall into the bowls. It made her remaining days more comfortable.
For that, I am so eternally grateful. Alberto and his boss, that day, showed a
simple act of compassion and kindness that I have not forgotten. Lady passed
away on May 5. It was a horrible time, as we had lost our other 14 1/2 year
old Jack Russell in October, 2015. My heart will never forget his effort and
kindness. We recently adopted two Jack Russell puppies and you will have us as
customers. Thank you, Alberto!