Wednesday, September 14, 2016

Carrollton, Texas Team Members Rock the Redford and the Positivity!

Max and Michael did everything right, and the neighbor, Joseph, was so happy he gave the Carrollton, Texas store a five star review on Yelp!  This just goes to show you, Redford Naturals, neighbor engagement and grab 'n' go carry outs are the secret sauce!

I went in and was greeted with a warm welcome from the young man at the register. I was then shown where my dog food, Iams, was in the store. I told the other young man, Max, that I was having problems with the Iams. He then showed me Redford and I was very impressed by his knowledge of the food. He carried the bag of Redford to the counter for me and Michael, who was at the register, was very polite and a great conversationalist.  He rung me up with enthusiasm and asked Max to stay at the register while he carried it out to my car for me. Overall they seemed to have fun with their job in a positive work environment. Great teamwork! I'm definitely coming back for more Redford and positivity.



Wednesday, September 7, 2016

Jackson, Michigan, Team Member Does Our Neighbor's Shopping

Our neighbor Cheryl wrote to us about her experience...or should we say her husband's experience?...with our Jackson, Michigan location.  Just when she thought her husband was going to help her out with her shopping, Jackson team member took that shopping list and ran with it over the finish line:

One day recently, I was unable to do my normal shopping. I had to send my husband in with a list, thinking that he would get the cat food. I was buying ten cases of Friskies cat food. I didn't know until much later that what he had done was walk in and hand the list to Drew and told him to get the food! Drew is an exceptional employee and a person! He did this for my husband with out any problems whatsoever. I never expected that type of service and I think he went above and beyond what was required of a employee! When I tried to thank him he told me that I had made it easy for him by sending in a detailed list. ALL of the employees at the PSP #12 store are very friendly and good with people. You can ask any of them for help and they will gladly help! You should use this store as a model for the kind of store a PSP store is.