The Grab 'n' Go automatic carry out continues to set Pet Supplies Plus apart from the competition. We've received notes from two neighbors who were particularly appreciative of our teams' efforts. Neighbor Ann is Amherst, New York wrote:
Hello, just wanted to
bring to your attention how amazing people you have working for you in Amherst,
NY. I went to the store today to pick up some cat litter and cat food after
exhausting day at work. When I walked in to the store the girl at the cash
register greeted me with a smile. When I continued my way into the store, a gentleman
pushing a cart greeted me as well and asked if I needed help with anything.
When I got to the shelf with the cat litter, another young man runs to me and
takes the litter box to the cash register for me. This same young man is
waiting me at the check out and carries all my purchases to my car. I just want
to thank all these exceptional employees of yours, they really made my day!
There is only one pet store where I will be shopping after today and I will recommend your store on Niagara Falls Boulevard to everyone I know. THANK
The Warren, Michigan team has their Grab 'n' Go on, too, and neighbor Jason was grateful for the help when he walked in with an injured shoulder, holding his 11-month-old daughter. He told us:
I wanted to let you
know what an awesome store you have and such wonderful employees at your store
in Warren, Michigan. I came in out of a rain storm I had just hurt my shoulder and
had my 11 month old daughter with me. I had asked one of the employees if they
could help me out with some cat litter as I felt a little embarrassed being a
big strong male. The employee said no problem brought the cat litter up to the
register and wheeled it to my van. He loaded up while moving a stroller over
and rearranging some groceries. He made a wonderful comment about my daughter
and mentioned he was a dad too. This meant a lot to me. In a world where so much
negativity is so overpowering I want you to know I appreciate your story and
the wonderful employees that work there. Thanks again and have a great day!
Keep those automatic carry outs coming, teams, they really make a difference!