I recently got a dog from a family who could no longer keep him. He was used to eating a very low quality food and I knew that I needed to change his food over to a better quality. After doing my research, I had it narrowed down to about 5 foods. When I walked into PSP, I was greeted by the cashier and as I started walking down the dog food aisle, another associate asked if he could help me. After explaining why I was there, he asked a number of questions about my dog and offered suggestions and provided explanations along the way. Once I settled on a brand and mentioned that I would be getting the smallest bag to ensure my dog would eat this brand, the sales associate got me some samples of the other brands that had been on my list and explained that if my dog just wouldn't eat the food I had purchased to bring it back and they would gladly help me exchange it for another brand. He then talked about the Preferred Pet program and how I would get coupons and even be able to pick out a pet toy at my pet's birthday.
I loved being able to go into a smaller store and talk to someone who obviously loves and owns a dog who was knowledgeable, helpful, and friendly. While paying for my purchases, another associate struck up a conversation with me. I was super impressed and will definitely be back.