Wednesday, June 29, 2016

Cicero, New York Team Member Wins a Neighbor for Life With Good Service

Our neighbor Kim took a moment to praise team member Ben in our Cicero, New York store.  The neighborly assistance he offered set us apart from the competition and won a neighbor for life.  Kim told us the story:

About a year ago I took my dachshund into your Cicero location and had him fitted for a harness. I do not remember the girl's name that helped us but she was very patient, knowledgeable and kind. Today,  I took my dog to Petsmart to get a better harness as he has short legs and gets out of everything I have tried with him. The nylon on the harness caused sores on his chest. At Petsmart, I waited twenty minutes for someone to help me and still got no help, I walked out and thought, the people at Pet Supplies Plus are much nicer! 

I drove ten miles in the opposite direction and so glad I did. I walked in, went to the leash aisle and wasn't there two minutes when Ben asked if he could help. He was very patient, very kind and very knowledgeable as was the girl in our past experience. To often people send complaints but don't think about the good experiences. I just wanted to take a moment and give Ben the recognition he deserves. I have never experienced nicer employees in any establishment and I will never shop at another pet store beside yours again. Thank you so much to Ben and all your wonderful employees! 

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