Wednesday, April 13, 2016

Team Leader Tonya and her Fabulous Dog Wash are a Huge Win for Neighbors in Austin, Texas

Our neighbor L.R. left a great review on Yelp about Austin team leader Tonya and the store's dog wash facilities.  Not only does Tonya and her team keep the dog wash area in tip-top shape, but Tonya went the extra mile to keep our neighbor coming back to address her dirty dog needs!  L.R. told us the story:

My husband and I have 4 dogs that each weigh over 45 lbs, so washing them all at one time is a chore.  We usually stagger the job -- do two one day, two the next -- but this time, had to do them all in one session because we were treating the house and hounds for fleas.

If you go to self-serve dog wash places to bathe your pooch, and want to have the best experience possible at an unbelievable price, go to Pet Supplies Plus (PSP). If you want to pay too much for lousy water pressure with inconsistent temperature, towels so threadbare and small it takes 15 of them to dry your dog, and management who thinks refunding the $10 for the wash makes everything better, go to the competitor.

Here are the great things about Pet Supplies Plus; all are the polar opposite of the competitor experience:
1) Staff is welcoming, courteous and attentive. I brought in two dogs, and paid for the wash, and by the time I got to the back, a staff member had brought back and was folding a hamper full of freshly washed, microfiber-type towels because he saw I'd need a few.
2) Two stations, one high and one low, mean less bending while bathing.
3) Nice long ramp for older dogs to walk up, vs. a short ramp of steps.
4) Water pressure is amazing! As is temperature; no dribbling/hot/TOO HOT/tepid/warm here. Controls very easy to regulate intensity of stream.
5) Shampoo smells good, is thick and lathers well, but also easily rinses out.
6) Towels, as mentioned already, were abundant and thirsty. Only took three or so per dog.
7) Blow dryer reaches easily to both stations, and is powerful!
8) Manager interested in making sure experience was good. As I said, I brought in and paid for two dogs, $10 ea (like the competitor). My husband came in 15 minutes later, helped me finish the first dog, then he took her out to get our other two. He paid for the other two separately. After we finished, we were in the parking lot loading up the hounds, and the manager came trotting out -- I'd left a dog brush in the back. We chatted, I told her what a great experience we'd had. She said, "You bought our 5-washes-for-$25 coupon, didn't you?" We didn't know what she was talking about. She asked us to hang on, she ran back inside, and brought us out the coupon -- and GAVE it to us. She said, "You should've been offered this when you purchased the multiple washes. So here you go." I was floored.

Four dogs are expensive and a lot of work -- I'm not complaining, just stating a fact -- so anywhere you can save time and money is appreciated. Yes, PSP is a little further out from my house than the competitor, but the extra travel time is more than made up for by how quickly the wash/dry is completed, how clean the areas are kept, and how important good customer service clearly is to them.

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