Wednesday, April 27, 2016

Dallas, Texas Store Team Leader and Staff Make a Lasting Impression on a New Neighbor

A very happy neighbor left a review for us on Yelp! and we just had to share it, because it says a lot about the quality of service at our Dallas, Texas location.  Store team leader Conor and his fantastic team earned kudos for their paw print behaviors from the second the neighbor walked into the store:

I have never left a review for a store like this, but after my experience today, I feel compelled to do so.  

Conor, with his pups Winnie & Pearl
I can say, without a doubt, that I have never been treated like a more valued customer at any retail store than I was here.  The second I walked in, two female cashiers stopped what they were doing just to greet me and other customers arriving. I strolled over to the dog crates, which were all stored to high to reach.  One cashier saw me looking up at them and immediately called a gentleman named Conor from the back room to assist me.  Conor went above and beyond to help me out.  He didn't just get the crate down and take off.  He asked me why I was purchasing the crate, what other issues I was trying to resolve with my dog, etc.  He escorted me down different isles to provide problem-solving idea, opening boxes of products to let me test them and measure.  Along the way, he personally greeted each patron in every aisle and their pets.  He was like a party host!   Even the guy who rang me up was super nice and took my stuff to my car without me asking.  


I must also mention that the whole store--every single aisle--is immaculate!  Everything is well-stocked, dust-free, and clean.  I was going to take pics but I was being shadowed by Conor-I didn't want to be creepy!  (LOL)

We own a business and value a well-managed workplace: happy employees, excellent processes in place, and tidiness.   This place is a true gem!  I will be a customer for life and will never step a foot into a competitor's store again.

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