Wednesday, March 30, 2016

St. Clairsville, OH Team Builds Successful Partnership with Cat Rescue Organization

Our neighbor Ashley, the director of Back Street Cat Rescue, wrote to tell us how important her partnership with team leader Jacqueline and the whole St. Clairsville staff is to their organization.  Pet Supplies Plus appreciates the opportunity to be involved with their communities by partnering with rescue organizations, and it's great to see partnerships click the way this one has!  Ashley writes:

I am the director of Back Street Cat Rescue. We hold adoption events at your St. Clairsville store location and wanted to take a minute to express how much we appreciate the manager Jacqueline and her staff. We can always expect Jacqueline to be professional and extremely helpful. Her staff is always respectful of our cats and volunteers. They seem to really enjoy the cats and are so helpful to us. One example that comes to mind is that employees always help us load the many huge shipments of litter I order every month to my van. This is just one example!

We are grateful for the many donations of products from the store by the public which are collected in a bin. This helps us so much in providing for our rescue cats. Through our partnership with PSP, last year we were able to place over 300 cats into forever homes. We are truly thankful for this partnership with the St. Clairsville store as we foster in our own homes and adoption days at PSP are vital to our organization. Thank you again, and please let the manager, Jacqueline and her staff know how very much we appreciate their hard work and kindness. 

Wednesday, March 23, 2016

Chesterfield, Michigan Groomer Gets Four Paws Up from Her Furry Neighbors

Neighbor Cathie in Chesterfield, Michigan wrote to tell us how pleased she was with groomer Liz's work.  But, as Cathie tells us, it's really our furry neighbors who are most pleased!  She writes:

Had my two shih tzu pups groomed by Liz - she's great!  She did a great job with them, they look so nice!  You can tell when someone likes their job!  Clean facility, nice people who work there and are willing to help.  I will be going back for my pups' grooming and for other needs.

When I tell Missy and Molly, "Gonna go see Liz!" they get so excited!

Cathie gave the Chesterfield store, and fabulous groomer Liz, a five-star rating on Yelp.  Great work, Liz, for loving your job and treating your furry neighbors so well!

Wednesday, March 16, 2016

Pet Central Team Comes to the Aid of a Dog with Little Hope for a Home

There are already so many dogs in need of homes, and a special needs dog seems to have more than the average strikes against her.  Such was the case for little Shayna, who was looking for her forever home.  She sat in an animal rescue in New York, waiting for a forever home that might not come.  The workers at her shelter wrote:

This is Shayna and she is as cute as a button. She's only 6 lbs, but has TONS of personality and a lot of love to give . Her original owner cut her tail off and damaged the spinal cord, which also caused neurological damage. As a result she cannot feel when she is going to the bathroom. She has been to the vet and sadly, there is no surgery they can do to fix her condition. We know it is going to be really hard to find this angel a forever home.  She will need a patient owner, who is willing to change her diaper, make sure she stays clean, and who understands that even though she wears a diaper, she loves to go for walks. She is only 5 years old, gets along well with other dogs and cats, children of all ages, but would absolutely LOVE it if she could be your one and only. She is the true definition of a lap dog.

Our neighbor Lisa, who shops at the Manhasset store, contacted the folks here at Pet Central, and suddenly help was on its way.  With the help of our pet partner at Central Garden and Pet, merchants Tim and Reina committed to a year's supply of diapers for Shayna.  Lisa wrote a quick note to us:

Thank you so much for taking the time to speak with me about this beautiful dog that had her tail docked and lost all feeling when she needs to go to the bathroom. I am so happy that you're willing to donate diapers since she will need them for the rest of her life, covering this cost will be very helpful in getting her adopted…she has a fabulous personality and should not be euthanized because of this human-created issue. 

Thank you for helping make a difference for this beautiful dog. 

And, as luck would have it, Shayna got adopted! Great work, Tim and Reina, for helping this wonderful pup get a second chance! 

Wednesday, March 9, 2016

Livonia, Michigan Team Member Helps Katy's Mom With Some New/Old Food and Wins a Neighbor For Life!

Neighbor Sashae wrote a quick note to tell us about her wonderful experience in our Livonia, Michigan store.  Apparently, her dog Katy was allergic to the new food she was being fed, and Michelle stepped up to save the day.  Not only did she show compassion for the dog's condition, she made it super convenient for the neighbor to stop in for a bag of her old food and saved her some money, too.  Sashae wrote:

I just wanted to take the time to say how much I appreciate Michelle and John. I called yesterday because I had purchased food for my dog Katy about a month ago and it broke her skin out severely to thee point of bleeding! When I called the store and advised the info provided by my vet about the food, Michelle didn't hesitate to assist in helping to determine the difference in ingredients between her old brand and the new. The level of compassion she showed on the phone made me feel as if my Katy was hers. When I went into the store John was already briefed by Michelle of the situation and was super pleasant in seeing that the food was changed back. To add to the high level of customer service, she already had Katy's old brand waiting for me by the register and even hunted down a coupon to help save me money! I could not have asked for a better experience and they both deserve my most sincerest thank you. Because of Michelle I can assure you I will never shop anywhere else for my Katy Bear.

Wednesday, March 2, 2016

What Do We Call Neighborly, Knowledgeable, Petcentric, and Trustworthy Service in Yorkville, Illinois? We Call Him Ben!

Team Lead Ben in our Yorkville, Illinois store is so spectacular we've actually received two notes about him in very quick succession!  Neighbor Evan praised Ben for being knowledgeable and helping him find a new food for his pup.  Then, Danielle tapped into Ben's cat knowledge when she needed help with licking and litter issues.  She was pleased as punch with his assistance, but then wowed when he carried it all to the register and to the car for her.  Way to bring the Paw Print behaviors alive, Ben!

“To whom it may concern, I just wanted to tell you how happy I am with your store in Yorkville.  It is convenient and always has what I need.  I love the self-service bath too!  Your staff is always friendly which is my point of writing to you.  I would like to recognize Ben for his excellence in customer service.  After hearing B2B (Back To Basics) was going out of business, he walked around the whole store until I found the bag which I thought would work.  My pup loves his new food.  Without Ben’s help, I may not have found Zignature.  I just wanted to say thank you!  Ben has also carried my dog food out to my car each visit!  I greatly appreciate his help!”


I would love to start off by saying, AMAZING CUSTOMER SERVICE! This past week I visited this store for the first time and actually it was by accident I did. I was on my way home from work and just stopped at a grocery store to pick up some things for dinner. I left the store and while driving realized I forgot to grab cat litter. I did not want to have to turn around and go back. My other pet stores I visit were off the beaten path. Then it dawned on me that I would be passing by your store. I decided why not and gave you guys a try. Boy I am glad I did! I stopped in and immediately your associates greeted me and asked if they could help. I explained I was looking for a way to get my cat to stop licking and my other cat has a litter problem. Your associate Ben took me under his wing. At first I was kinda judgmental because he seemed so young in age. However, his knowledge with cats put my mind at ease and I fully trusted his advice. We looked at some creams and gels, he began reading each bottle trying to find me the best one. He was unsure if one was safe to put on my cat and I told him I would do some extra research at home. He wasn't pushy at all, which I liked! Then I explained my cat issues with the litter. He was helping me for a good 20 min. and gave such great recommendations. I picked out a liter and he carried it to the register for me-w/o me asking. Once I paid- he even said "here let me take this out to your car for you!" I was in shock! Your customer service is TOP NOTCH! Ben may be young but I was most impressed with his kindness, A+ customer service, and knowledge. I will be back for sure! Thank you for making my shopping experience a great one! 

Thank you,