Krista and Anna in Robinson Twp, Pennsylvania made a great impression on our neighbor Frances when her dog needed a quick clean-up. Krista and Anna evaluated the situation and decided a self-wash was the best solution for this sensitive dog's needs, and in doing so, won a new neighbor for their groom room! Frances wrote:
Our family recently welcomed an abandoned, severely emaciated, verbally and physically abused purebred German Shepherd into our home. And, although we have always had mutt mixes from the local shelters, we have done everything that we could to help this poor pup since we got her in May of this year. She has now been licensed, vaccinated, spayed, chipped, nutrified, and continues to be provided with regular veterinary care. She has been introduced to the other animals in the house with great results, and now considers herself to be a member of our family.
Part of her normalization has been regular exercise and training. Today, we didn’t have a lot of time to spare, and following an afternoon of playtime at the park, we ran into your store to see what we could do about the dirt and mud she had on her thick coat and legs. The first thing we noticed as we entered the grooming salon was how clean the space was, and we were immediately met by two smiling, energetic, happy groomers who went out of their way to see to it that our fragile pup would feel welcomed and not frightened. Krista actually came out to talk to and pet our dog, talking to her in a calm manner, that made her feel comfortable. When we explained our situation and time constraints, Anna told us that they would not be able to perform a full/thorough service on our dog, as there would not be enough time-especially to dry her coat properly. Also, she was very sensitive to the fact the dog had only had one or two encounters with groomers since we got her, and that rushing the process would not be advised, and possibly prove to be counterproductive in her post-traumatic rehab. After speaking with both groomers for a while, which further acclimated our pooch to the surroundings, they recommended the self-wash area, so that we would be able to stay on our schedule for the day, and still meet our dog’s needs. They both took the time to explain the procedure, offer helpful tips, answer questions that we had about her breed, and continuously talk to our pet in a caring, compassionate, and considerate manner. At no point in time did they try to push any services on us or rush us, and both young ladies maintained constant eye contact, diligently focused on the issue, and spoke in a clear, audible tone and pace, which is a huge help to those of us that are older!
We were very pleased with the self-care wash, and are anxiously awaiting our next visit at your store so that we can have our dog professionally groomed by Krista or Anna. They provided outstanding, quality customer care by demonstrating a courteous, professional, patient, and thorough explanation in every aspect of our encounter. They truly did work to understand what our needs were and pursued an appropriate, time and pet-sensitive resolution to our issue. This type of efficiency, honesty, and concern is something rarely seen today. They have surely made us loyal customers to your store!!! We appreciate the work ethic and positive attitude that Krista & Anna demonstrated, as well as their proficiency and diligence to service our needs. Congratulations on having such wonderful, exemplary employees!!