What makes our neighbors drive past the competitor to us? Our people, of course! This was just what neighbor Rabiah told us in the note she wrote about Jen in our Brighton, Massachusetts store. There's not an infirm pet or a lost wallet involved in this story below, it's just praise for consistent, neighborly service. And isn't that really what we're all about? Rabiah writes:
I wanted to take the time to let you know what an asset Jen B. is to your company. Before I had met Jen in the Brighton store, I would always shop at Petco which is closer to my home. After I received the wonderful consistent service that Jen has provided to me in the store each and every time I was there, I ended up shopping at the store for the last 2 years. Even though it is a bit out of the way for me, it is completely worth it. Everyone in this specific store too is always so helpful, and friendly. I literally shop there every other week, or at times every week. I know myself having my own business, how hard it is to find such great employees like Jen, so I hope her efforts never go unnoticed. She has gone out of her way for me many times, trying to order food the store did not have and so many other incidents. Even taking the time to tell me the most important ingredients and percentage of specific nutrients I cared most to know was in the food for my rag doll cat.
So very impressed with her, I truly never leave that store without feeling great and well attended to. Its sad and unfortunate the customer service you get these days at almost every establishment, so when I am treated this way I make sure to make it a point to acknowledge the person in charge. Please I hope you can share this email to Jen, so she knows how much I have appreciated her services.