Many of our stores partner with VIP Pet Care to offer our neighbors low-cost vaccines and microchipping during weekend veterinary care clinics. Our neighbor Kathy took advantage of this service and visited our Westlake, OH store to get her pet vaccinated. But then, on leaving town, she discovered that she didn't have the right paperwork to board her pet, and that gave assistant team leader Jack and the Westlake team a chance to go above and beyond to make Kathy's trip possible! Kathy writes:
I had been to your
pet clinic (they were awesome) and subsequently lost my vaccination paperwork. I went to the Westlake,Ohio, Pets Supplies Plus, explained my dilemma and that I was leaving first thing in the morning and I
had to have the vaccination papers to be able to board my pet. Your manager
there, Jack, and the young man that was on the register were AWESOME. They
contacted the vet clinic and had them fax the paperwork to the store!
young men should be recognized and commended they went above and beyond! I
was frantic and they couldn't have been sweeter. I will tell everyone to go to
the Westlake Pets Supplies Plus because of them.