Wednesday, January 27, 2016

Westlake, Ohio Team Members Call on Veterinary Clinic Partners to Help a Neighbor

Many of our stores partner with VIP Pet Care to offer our neighbors low-cost vaccines and microchipping during weekend veterinary care clinics.  Our neighbor Kathy took advantage of this service and visited our Westlake, OH store to get her pet vaccinated.  But then, on leaving town, she discovered that she didn't have the right paperwork to board her pet, and that gave assistant team leader Jack and the Westlake team a chance to go above and beyond to make Kathy's trip possible!  Kathy writes:

I had been to your pet clinic (they were awesome) and subsequently lost my vaccination paperwork. I went to the Westlake,Ohio, Pets Supplies Plus, explained my dilemma and that I was leaving first thing in the morning and I had to have the vaccination papers to be able to board my pet. Your manager there, Jack, and the young man that was on the register were AWESOME.  They contacted the vet clinic and had them fax the paperwork to the store! 

These two young men should be recognized and commended they went above and beyond! I was frantic and they couldn't have been sweeter. I will tell everyone to go to the Westlake Pets Supplies Plus because of them. 

Thank you, 

Wednesday, January 20, 2016

Grab 'n' Go Automatic Carryout is Making an Impression on Neighbors!

Since Pet Supplies Plus instituted the Grab 'n' Go last summer, we're making a pawsitive impression on neighbors everywhere!  I thought it would be nice to share some of these great notes we're getting here at Pet Central:

Coedy in Mobile, Alabama
(photo credit: Christine)
From Christine in Mobile, Alabama:

Hey!  I just had to share this today!  I was visiting your Mobile, Alabama location and it just warmed my heart to see how excellent your customer service was!  I asked if I could take a photo and they both said yes.  I think his name tag said Coedy on it.  While leaving, I saw this employee carrying a big bag of dog food out for another customer!  Two thumbs up for having great employees!

From Joseph in Chardon, Ohio:

My girlfriend and I were in the store last night and just wanted to say the people were went out of their way to be helpful and cool. You have a good staff. People are always too ready to complain, so I wanted to counter that trend and say that Heather treated us like we were long lost friends. We were looking up info on on phone about the flea drops. She was giving us more info than we were finding on line. The guy working that night grabbed our cart and loaded in the bags of cat food. The girlfriend and I are able bodies people so it wasn't like we're old or infirm, he did it just to be cool. I just wanted to make sure that they get some recognition for being cool people and making the shopping experience go from a chore to an enjoyable experience.

From Melissa in Portage, Indiana:

We love our local PSP, we get all our pet supplies from there and it’s always a great experience!  Black Friday shopping there this morning was no exception!  We were happily greeted by everyone working, they hand-delivered a sale ad to us, and then showed us to a table with DD coffee and donuts!  One of the girls helped load our purchases in the car.  They’re all great pet people and really made us feel special.  Portage, Indiana Pet Supplies Plus is the best!

Wednesday, January 13, 2016

Groomer in Franconia, Virginia, Gives Some Extra TLC to a Canine in Need of a Trim

Our neighbor, M.H., wrote a lovely review on Yelp about our Franconia, Virginia store.  Her poodle Raz needed a little extra attention and consideration due to some health issues.  That was no problem for pet-centric groomer Melissa, who took care of M.H.’s furbaby like he was her own!  M.H. told us:

This store continually goes above and beyond each and every visit.  This morning I explained to the manager and head groomer a situation that I needed assistance with concerning our dog who has developed issues standing for any length of time.  My grooming abilities are, well…I have none.  Without hesitation they told me to bring him in and they would quickly take care of him.

Melissa, the head groomer, did just that.  The care and gentleness she showed Raz was amazing.  We felt like she treated him as if he was her own dog.  Our dog looks like a poodle again!  I cannot thank Melissa enough, along with Daniella the manager, and the rest of the wonderful staff for the care they always show us.  Highly recommend this store!

Melissa, shown here with another satisfied neighbor, Lily!

Wednesday, January 6, 2016

Ann Arbor Team Leader Makes Lasting Impression on a Young, First-time Pet Owner

Our neighbor Chelsea mentioned in her Yelp! review that she's been shopping at the Pet Supplies Plus on Plymouth Road in Ann Arbor for years, but a recent experience with knowledgeable team leader Lyn inspired her to write and tell everyone why:

I have been coming to this pet store for many years for our dog, and the staff and service has always been extremely friendly and knowledgeable.  The store manager has been there for over 20 years and is always willing to drop anything she is doing to answer a question or help with anything you need.

Our last trip there I had told my son that he could pick out his first pet.  He had his heart set on a lizard, after working with the manager she helped him pick out a wonderful little guinea pig instead.  He is SO HAPPY!! She helped us pick out everything we would need and told us to be sure to call if we had any questions.  I would definitely recommend Pet Supplies Plus. The store is always clean and bright and the staff has a personal touch you can’t get at one of the big box stores.