Wednesday, November 25, 2015

Is it Made in the USA? Our South Lyon, Michigan Store Team Knows How to Find Out!

At Pet Supplies Plus we understand that our neighbors concern for their pets is tremendous, and we're with them on that!  This couple wanted to make sure that their lab puppy was eating food made in the USA, and team member Jess and Eric in our South Lyon, Michigan store went above and beyond to make sure that was the case!  Neighbors Chris and Jenny wrote:

Jess is very resourceful when it
comes to ingredients!
I want you to be aware of the outstanding customer service we received from two of your associates. We went to your South Lyon, MI location this morning to purchase dog food for our 10 month old Labrador Retriever. After the large order was rung up at the register, I wanted to know more about the dog food we had purchased. Our concern is always to purchase wholesome natural products that are made in the USA, with ingredients sourced in the USA. Eric read the label, indicated the product was from a company in Connecticut, however it did not source the ingredients. He grabbed his personal iPhone and went to the company website. The website did not say "made in the USA," only that product was sourced from US companies. "Loop hole," I thought. When I expressed my concern over the ambiguity, Eric called Jess, the supervisor. Jess spent 15 minutes with us to go over the different foods and what was absolutely made and sourced in the USA. We purchased two different types of food, Merrick, and Nutro. Jess said, "here at Pet Supplies Plus there is never a risk. If you don't like it or there is something wrong, bring it back. We stand behind our products." Jess and Eric are great ambassadors for PSP! Their time and attention to detail are amazing, and customer service? My Goodness, you epitomize customer service! You have our business for LIFE! Thank you Jess and Eric, You two are the BEST! 

Signed, Grateful Customers-Chris & Jenny 

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