Wednesday, November 11, 2015

Finding Keys is the Key to Neighbor Happiness for Team Members in Haverhill, Massachusetts

So many of our neighbors take the time to write and tell us about the special relationships and wonderful experiences they have with our team members.  And, of course, sometimes they pick up the phone and call.  Our neighbor service representative Barb answered a call from a neighbor who had a special tale about team members in our Haverhill, Massachusetts location.  The neighbor didn't leave her name, but her story was worth repeating.  Barb told me how the conversation went:

I got a call from a neighbor who wanted to tell us about something she witnessed at our Haverhill, Massachusetts store. She said there was another neighbor, Kate, who had lost her keys in the store. Team members Danielle and Tyler were wonderful. They got the neighbor a chair to sit in, as well as a glass of water, and then set off to look for her keys. It took almost forty-five minutes but the two of them found Kate's keys for her!

Our neighbor said they went above and beyond regular customer service to help this person and she wanted to be sure we knew about it.

Danielle and Tyler, what PAW-some neighbor service skills you have! Keep up the great work!

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