A pet is a member of the family, and when he or she becomes ill, the whole family worries. Such was the situation for our neighbor Kelly came in for some supplies for her boxer/bulldog mix, Calvin, after he'd had a hard night at the vet. The shopping trip turned into an emergency situation, and the Boone team stepped up to help with first aid and a very important, 75-pound, squirmy, furry automatic carry out. Kelly wrote:
I would like to express sincere gratitude to the
employees working in your store on my recent visit on July 3rd, 2015. My dog
was recently diagnosed with Cushing's disease. Due to his fluctuating appetite,
I needed to make a stop by the Boone PSP for some wet food options on the way
home from the vet, where he had spent the previous night on IVs.
arrival my dog began bleeding heavily from his leg, where his IV had just been
removed. Your staff dropped everything to help, including applying styptic
powder, wrapping his leg, cleaning up the blood from the floor, and ensuring
both my dog and my panicked self were properly taken care of. One employee was
even kind enough to carry my dog to the car so that I could get him back to the
vet (note my dog is a 75 pound Boxer/Bulldog mix).
I realize that all pets are
important members of the family, but my dog is my only "child" and
recent circumstances have had ours in a very emotional state. Please ensure
that your staff knows how valued their excellent customer service is and I hope
that you also recognize that you not only have some great employees, but some
compassionate hearts working for your store. I was overwhelmed by their
kindness and can truly say you have a loyal customer from this point forward.