Wednesday, August 12, 2015

Quick-thinking Boone, NC Team Helps Dog and Owner In Need With First Aid and TLC

A pet is a member of the family, and when he or she becomes ill, the whole family worries.  Such was the situation for our neighbor Kelly came in for some supplies for her boxer/bulldog mix, Calvin, after he'd had a hard night at the vet.  The shopping trip turned into an emergency situation, and the Boone team stepped up to help with first aid and a very important, 75-pound, squirmy, furry automatic carry out.  Kelly wrote:

I would like to express sincere gratitude to the employees working in your store on my recent visit on July 3rd, 2015. My dog was recently diagnosed with Cushing's disease. Due to his fluctuating appetite, I needed to make a stop by the Boone PSP for some wet food options on the way home from the vet, where he had spent the previous night on IVs. 

Upon our arrival my dog began bleeding heavily from his leg, where his IV had just been removed. Your staff dropped everything to help, including applying styptic powder, wrapping his leg, cleaning up the blood from the floor, and ensuring both my dog and my panicked self were properly taken care of. One employee was even kind enough to carry my dog to the car so that I could get him back to the vet (note my dog is a 75 pound Boxer/Bulldog mix). 

I realize that all pets are important members of the family, but my dog is my only "child" and recent circumstances have had ours in a very emotional state. Please ensure that your staff knows how valued their excellent customer service is and I hope that you also recognize that you not only have some great employees, but some compassionate hearts working for your store. I was overwhelmed by their kindness and can truly say you have a loyal customer from this point forward.

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