Kara in Brooklyn, Ohio made quite an impression on our neighbor, Heather. From dog wipes to check-out, Kara showed a neighborly kind of patience that left a great impression. Heather writes:
I am writing to inform you of an experience I
had at the Brooklyn location. I went in for dog food and wipes for my dogs
eyes. I had a lot of questions about what to buy as I have never heard of such a
thing before. Kara answered everything she could but when I asked if the wipes
I had selected were safe for my dogs eyes she wanted to double check with
someone else to be completely positive before telling me. She is amazing for
that. Most people would have guessed, but she was thinking of my dog's best interest.
Then, after someone took me to get the correct product, I proceeded to check out
where Kara was the one ringing me out. I didn't have my [Preferred Pet Club] card on me so she looked
it up. When we couldn't bring it up under my information or my boyfriend's, she didn't get snotty irritated or anything she remained pleasant patient and
helpful and figured out why and then issued me a new one. She is an ideal person to be working with the public, very friendly and constantly smiling. This
was a few weeks ago. I just feel bad it took this long to write in about her!!