When a team member says, "Can I help you find what you're looking for?" it's always a possibility that the neighbor is going to be looking for something other than pet supplies! Such was the case with neighbor Ann, who couldn't find her car keys anywhere. Lois and the team in Cranston, Rhode Island did all they could to assist, as Ann wrote in her note to us...
On Monday, I visited your store in
Cranston, RI to make a purchase of dog food. After checking out and leaving the
store I could not locate my car keys. I searched my handbag several times,
emptied the bags my purchases were in and still could not locate my keys. I
went back into the store and asked if anyone had seen my keys. No. After
researching my purchases, handbag and coat pockets I still could not find the
keys. The store supervisor Lois asked if she could be of
any assistance. She was so kind, understanding and patient working with me and
called my home so someone could bring me my "spare" keys. Both she
and the young lady at the register went over and above the call of duty in
assisting me. Upon leaving the store she asked if I would call her and let her
know if the keys were found ... they were and I did. I did not want the week to
pass without letting you know that in such a negative situation, I received positive and courteous assistance. Hats off to Lois, her staff and your store
in Cranston, RI.