A young neighbor and her little niece had a great encounter with team leader Bill, who helped them out in an unexpected way. The neighbor wrote to us:
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| Great work, Bill! |
I went in to get my dog, Shadow, a bath. I had to wait a while because there was a dog
that was in front of us in line for the washroom. We didn’t mind waiting, though, we walked
around and looked at all the different foods and toys. The employees all seemed cheerful and willing
to help us if we needed anything.
After we
got our bath done, we checked out, and I took Shadow back to the car so she
could wait there while I bought a beta fish for my niece’s birthday. I picked one out and chatted a bit with Bill
about the fish and my niece. When it
came to checking out, I tried to pay with $10 cash and the rest on my debit
card, I apparently didn’t have enough in my account because it declined. I stepped out of line to call my brother to
transfer money into my account so I could get the fish. While I was on the phone, Bill came up with
the fish in hand and gave it to me. Much
to my surprise, he paid the rest of the bill for me, saying I could pay him
back whenever I got the chance. His
kindness was overwhelming. I shall
remain loyal to Pet Supplies Plus because of his generosity. And Shadow and I will definitely be coming
back for weekly baths.
Kudos to Bill, who really went out of his way here to make sure this young neighbor had a birthday gift for her little niece. And, I just got an email from him today completing this story. He said, "Do you remember the neighbor who
I helped a few weeks ago? The teenager and the little girl who wanted the beta
fish for her birthday? Well she just came in to thank me again and she
gave me a card and money to repay me. I would have given it
back to her but I did not open it until she was gone!"
Our neighbors AND our PSP team members are just the best, aren't they?
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