Neighbor Caitlin wrote to tell us how impressed she was with the neighborly service she received in our South Lyon, Michigan store. Patrick, South Lyon's team leader, particularly impressed her when he jumped in and started clipping nails in the short-staffed grooming room. And he runs a great store, too! She told us:
Hi,
my name is Caitlin I wanted to let the company know how great of a store the
South Lyon store is. I take my dog and also my grandmother's dogs to this
location. The manger at this store goes above and beyond. When you guys offered
pamper your dog day with the free nail trims. One of the groomers called off
and the other one was trying to groom the appointments. The manger stepped right
in and started clipping all the dogs nails. To me that is above and beyond. I
worked in retail for 5 years and never had a manger come help us.
When you walk
in the store no matter what time of the day the cashier greets you. There is
always employees asking if you need help. The manger was also so nice I brought
my dog in on his birthday he was so excited to see him took the time to greet
him and play with him. To me is very important since we take our dog for
socializing. I also do get my dog
groomed there and they do a great job and my little one loves going. I have
done tons of the surveys but I wanted to let you know more how great this store
is. We love going and our dog loves getting new toys or bones!
Thank you,
Caitlin
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