Tuesday, May 12, 2015

NEIGHBORLY, PET-CENTRIC Service Makes South Lyon Team - And Their Leader - Stand Out

Neighbor Caitlin wrote to tell us how impressed she was with the neighborly service she received in our South Lyon, Michigan store.  Patrick, South Lyon's team leader, particularly impressed her when he jumped in and started clipping nails in the short-staffed grooming room.  And he runs a great store, too!  She told us:

Hi, my name is Caitlin I wanted to let the company know how great of a store the South Lyon store is. I take my dog and also my grandmother's dogs to this location. The manger at this store goes above and beyond. When you guys offered pamper your dog day with the free nail trims. One of the groomers called off and the other one was trying to groom the appointments. The manger stepped right in and started clipping all the dogs nails. To me that is above and beyond. I worked in retail for 5 years and never had a manger come help us. 

When you walk in the store no matter what time of the day the cashier greets you. There is always employees asking if you need help. The manger was also so nice I brought my dog in on his birthday he was so excited to see him took the time to greet him and play with him. To me is very important since we take our dog for socializing. I also do get my dog groomed there and they do a great job and my little one loves going. I have done tons of the surveys but I wanted to let you know more how great this store is. We love going and our dog loves getting new toys or bones! 

Thank you,
Caitlin

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