Neighbor
Nella wrote a review of our store in St Marys, Georgia, and had great things to
say about our products and services. In
addition, she talked about her dog, Jaxson, and some health issues he’d been
having. Turns out, team member David was
there to help, and he was spot-on in his knowledgeable recommendation. Nella tells us:
Extra great
service from staff, they know their stuff when it comes to pets! I am pleasantly impressed with how
consistently their customer service is on point.
On this visit
I was concerned about my li’l guy, Jaxson.
His normal food brand had recently had a recall on one of its other
products, so naturally I was hesitant to continue using the product. I discussed with an employee (David) who
began asking me questions about Jaxson.
Does he seem itchy, does he cough some, are his teeth beginning to have
more plaque build up? Yes! Yes!
Yes!
Instantly he
suggested it was the corn in his diet.
He suggested a comparable priced alternative with a guarantee that I
could return it if Jaxson seemed displeased or symptoms remained. He didn’t immediately suggest the highest
priced item – although it was a option.
I was impressed that he chose options within the same price range we
were previously buying, more in the mid-range prices. He explained the differences in the foods
from expensive to inexpensive.
He also
suggested treats they were promoting and sent us with samples (we went back and
bought the full size bag days later). …
At Jaxson’s
next vet visit I discussed those questions and the food change with the vet and
sure enough, the employee (David) was completely correct. …
I would
recommend this store and its staff to everyone!
We are very lucky to have this store, its top notch employees. Job most well done, guys!
This is just
a portion the review Nella posted on Yelp, which can be found here.