Tuesday, March 24, 2015

Steubenville Team Gives Neighbor KNOWLEDGEABLE Advice on Dog Food

Neighbor Lisa wrote to tell us how appreciative she was to have run into Monica one night at her local PSP.  Lisa was overwhelmed with the number of dog food choices out there for her beagle.  But one encounter with Monica, and she was able to make a clear choice on a nutritious food.  She told us:

I've often visited my local Pet Supplies Plus store, which is in Steubenville, OH, and have always been able to find what I was looking for. However, my visit tonight was a tad different. I walked in, for the sole purpose of getting a new sweater for my beagle. However, as I was walking down the first aisle, I was casually looking at the dog food. With all the recalls and concern over the quality of pet foods, I'd been trying to find a new brand that was affordable but still offered my beagle the balanced nutrition she needed. It's just all so confusing and I've yet to decide on a brand. 

Monica knows dog food!
Anyway, within seconds of starting down the aisle, Monica approached me, asking me if I needed any help finding anything. I blurted out that I'd been wanting to change my dog's diet but was too confused about brands, labels and types of diets to make a decision. I told her about my dog and her needs, and my budget concerns. I asked if there was anything she could recommend or at least show me what their most popular seller was. Monica directed me to a brand she thought I could afford, noted its benefits, went through the ingredient list with me and even explaining what some of the terms meant. We spent a good 10 minutes or so talking about the product, comparing formulas and she answered all of my questions. With her help, I finally decided on the brand she recommended. I can't wait to try out the new food, to see if my beagle will even eat it. Monica assured me that in case my dog wouldn't eat it, there was a return policy and explained how to make a return if I needed to. 

I'm sorry for the long message, but I just wanted to share my whole experience, let you know how helpful Monica was and give her props. She was very knowledgeable, kind and personable. In fact, on every visit, each employee I've ever encountered there has been very friendly and helpful. It seems like they truly love animals and never come across like they're just there to do a job then leave. They appear to actually love what they do, and they make sure each customer is treated with respect. A customer can't have better service than that! 

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