Tuesday, March 10, 2015

Murray's New Dad Gets KNOWLEDGEABLE, NEIGHBORLY Service in Lancaster, Pennsylvania

We got a great note from our neighbor, Sidney, who got all the help he needed when he adopted a stray dog from a shelter.  Dan in our Lancaster, Pennsylvania store was quick to assist Sidney with all of Murray's doggie needs - it was just the knowledgeable, neighborly service he was looking for.  He wrote:

I hurriedly stopped by your Lancaster PA store on the way home - I had just adopted a dog from the local Lancaster ASPCA shelter. This dear dog had been transported three days before as a stray from a high kill shelter in West VA. Since Murray was in a cold car I was worried and needed help - Dan immediately offered help - food, treats and new collar. (I planned only to get food)- I also mentioned a bath - Dan immediately offered to help me out to my car with food bag, etc., and to help me get the dog inside (I use a cane when my vertigo acts up). Dan was extremely thorough on instructions for the use of the self dog wash and stopped by to check in how bath was progressing. Dan also helped me get Murray back into car - with the front arriving with wind and snow blowing! Dan should be recognized for his excellent people skills and customer service (knowing store product locations, etc.) Thank you - you have another customer!

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