We got a great note from our neighbor, Sidney, who got all the help he needed when he adopted a stray dog from a shelter. Dan in our Lancaster, Pennsylvania store was quick to assist Sidney with all of Murray's doggie needs - it was just the knowledgeable, neighborly service he was looking for. He wrote:
I hurriedly stopped by your Lancaster PA store
on the way home - I had just adopted a dog from the local Lancaster ASPCA
shelter. This dear dog had been transported three days before as a stray from a
high kill shelter in West VA. Since Murray was in a cold car I was
worried and needed help - Dan immediately offered help - food, treats and new collar. (I planned only to get food)- I also mentioned a bath - Dan
immediately offered to help me out to my car with food bag, etc., and to help me
get the dog inside (I use a cane when my vertigo acts up). Dan was extremely
thorough on instructions for the use of the self dog wash and stopped by to
check in how bath was progressing. Dan also helped me get Murray back
into car - with the front arriving with wind and snow blowing! Dan should be
recognized for his excellent people skills and customer service (knowing
store product locations, etc.) Thank you - you have another customer!
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