Tuesday, February 17, 2015

PET-CENTRIC, KNOWLEDGEABLE Lindsey in Independence, KY Shows Off Dog Whispering Skills, Helps Neighbor

Our neighbor Janet in the Cincinnati area wrote to let us know what a wonderful experience she had in our Independence, KY store.  Apparently her American bulldog, Titan, was a bit of a handful, and our team member Lindsey saw an opportunity to show Titan how he could get the most out of a Pet Supplies Plus visit.  Janet wrote:

I want to let you know what an incredible experience I had today at your store. I took my American Bulldog into the store to use the dog washing station. He typically pulls me but today it was practically unbearable. Your employee, Lindsey, was so wonderful to me. She saw me struggling and was so kind to me and to Titan. She asked me to go into the grooming area so Titan could calm down. Then she brought me a leader leash. Titan is not friendly. I hate writing that but it is true. I was so worried that she was in over her head - but she was AMAZING. Within seconds she had Titan (and me) calm. She helped me put the leash on him and then showed me how to use it. We were in the back area for ten minutes and she was so patient with me. I couldn't help but hug her. I left that store with a new dog! Thank you so very much!

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