Thursday, December 4, 2014

PET-CENTRIC, KNOWLEDGEABLE, TRUSTWORTHY Groomer Wins Trust of Skeptical Pup

Neighbor Rebecca wrote to tell us of her 8-year-old chocolate lab, Daisy.  Now, it seemed that Daisy held a not-so-favorable opinion of dog groomers until she met Kristy, a groomer at our St. Clair Shores, Michigan location.  Kristy worked hard to win Daisy's trust, took extra time and care to make sure she was comfortable.  Now, after all that effort, grooming time is all sunshine and roses for Daisy!  Rebecca couldn't be more grateful for this turn of events.  She writes:


I cannot say enough nice things about Kristy. She is wonderful with my 8-year-old chocolate lab, Daisy. Daisy used to love going to the groomer. About a year ago, when I took her to her usual former groomer, she had to be pulled in to the grooming area. Something had happened and no one had an answer for me. We tried again and she cried and wouldn't go. I could not make her go where she was afraid to be, a place she once loved . I called around and Kristy answered the phone at Pet Supplies Plus at 13 and Harper. I explained the situation and she set a date for Daisy to come in. 

Kristy took her time with Daisy and made her comfortable. The first visit was quite long as Daisy was very nervous. Through out the year, the visits became shorter. Daisy was always happy to see Kristy, but not happy when I left. She would have red eyes from crying when I picked her up. 

Last week, Daisy came in for her grooming. She was a bit nervous but followed me into the front room. Kristy took off the leash and put on the harness. Daisy willing left with her. No crying or shaking. When I came to pick her up, she was happy, her eyes bright and clear, no tears on her face. When we were going to leave, she ran back to kiss Kristy. It may not seem like a big deal to others, but to my husband and I, this was huge. Daisy is a typical lab, happy to see everyone and go everywhere. To see her gentle spirit was broken, and now restored is a wonderful gift. Kristy has the perfect personality for her career. Animals know who they can trust. Thank you so very much Kristy. We thank you from the bottom of our hearts.

Tuesday, December 2, 2014

KNOWLEDGEABLE, TRUSTWORTHY and NEIGHBORLY Service Makes Whitehall, PA Team Member a Big Fish in a Small Pond!

Our neighbor Nancy wrote to us from Whitehall, Pennsylvania to tell us how happy she was with the knowledgeable, neighborly service she received from Dustin.  Dustin was a font of knowledge when it came to ponds, goldfish, and keeping them healthy.  Nancy tells us:

Hello, I want to write about a wonderful experience I had today with Dustin in Whitehall, Pennsylvania. We've just installed a pond in our yard and purchasing some goldfish, he answered all my questions about feeding, heating, tips for us to do. Dustin is very knowledgeable and excellent customer service skills, he truly seems to enjoy his position in the company and wants to help the customers. I will definitely be going back and checking with him for more tips on the pond and fish, I want to add heat this fall, he was giving me tips on that. I want to let you know what a wonderful, caring person he is and I do hope you appreciate such a qualified person to run the store! Quality customer service is hard to come by, most do not want to take the time, not with Dustin, excellent customer service skills and much knowledge. Thank you again Dustin, I'll be back for more fish and tips!