Tuesday, November 25, 2014

NEIGHBORLY, TRUSTWORTHY Glendale, Wisconsin Team Does All the Heavy Lifting for a Neighbor In Need

Our neighbor Rachel wrote to us because she wanted to let us know how helpful the Glendale, Wisconsin team has been since her rotator cuff surgery.  Team members Jerry and Austin were not going to stand by and let our neighbor be conquered by those heavy bags of dog food.  Instead, they made the food manageable for her to lift, even after she arrived home.  Rachel tells us:

Jerry and Austin rock!

I am long overdue in writing to thank Jerry and Austin at your store at 5300 N. Port Washington, Rd. in Glendale, WI.

Since I had rotator cuff surgery in September and am unable to hoist the 30 pound bags of Fromm's dog food (salmon and chicken), both Jerry and Austin have been cutting the bags and loading the 10 pound plastic containers that you sell there with the food, making it manageable for me to take those from the car to the house.

It looks like it will be spring before I can start lifting that amount of weight again, so Jerry and Austin, thank you for your help the past two months and thank you for the months to come.

Please pass my appreciation on to them and to your corporate people as well.  My thanks again to Jerry and Austin, and to everyone at the Glendale store who is always very helpful!

Monday, November 10, 2014

Falls Church, Virginia Team is So PET-CENTRIC Dogs Shop There Without Owners!

We are all about pets, but usually they're not shopping in our stores alone!  Apparently the team at Falls Church made such a great impression on Luna that she returned even when her owner wasn't with her.  Luna's dad Rob wrote us to let us know how grateful he was to the Falls Church team for doing the right thing by his meandering pup.

Hi. I just wanted to thank and commend the employees of your store in Falls Church, VA. We had painters in our apartment while we were at work today and they let our dog Luna out. We occasionally walk to the Pet Supplies Plus store nearby, and Luna somehow remembered her way there and decided to go shopping. Seeing her walk in by herself, the employees turned off the automatic doors to catch her, got her on a leash and called us to let us know where she was and that she was OK. The kept her safe while I left work to come get her. We really appreciate the special care that they showed her. Thank you and your employees. 


Wednesday, November 5, 2014

NEIGHBORLY, KNOWLEDGEABLE Groomer in Streamwood, Illinois Goes the Extra Mile for Our Neighbor

Way to go, Cindy!
Here at Pet Supplies Plus we strive to provide a great experience for our neighbors, and Cindy in our Streamwood, Illinois store was a living example of this.  Just the other day, our neighbor Kerri stopped in for grooming services for her dog Jonah, and her experience was so pleasant that she's promised to return!  She told us in this note how little things really mean a lot:

I just wanted to pass on a compliment to the groomer who serviced my dog Jonah at the Streamwood location. Cindy went above and beyond to be helpful while dropping Jonah off - I had a baby in one arm and Jonah's leash in the other, she helped me to fill out the information form. I've worked in customer service before and just wanted to point out that she really put the extra effort into helping me. Cindy had a fabulous attitude. Jonah also got a lovely cut. I'll definitely come back.

Monday, November 3, 2014

It's Puppy Love for our Neighbor and KNOWLEDGEABLE, PET-CENTRIC and NEIGHBORLY Team Member in Columbia, SC

Neighbor Elizabeth took the time to write us about Emily in our Columbia, South Carolina store.  Emily was neighborly and knowledgeable in her efforts to help Elizabeth settle on just the right kind of food for her puppy.  Elizabeth wrote:

Emily is all about puppies and the people who own them!

I wanted to let you know how great one of your employees is. Her name is Emily. I went into my local store the other day. Emily noticed I was looking around at dog food. She asked if she could help me. I told her I needed puppy food. 

She was very well informed. She answered all my questions. She made several suggestions. She gave me time to think about what she said. She then came back to me and let me ask more questions. She was sharp, and patient (I am an older woman). It is rare to meet someone with her people skills and her knowledge of her products in any profession. She is an exceptional young woman and will do well anywhere she works. She is top of the line. Grade A quality! You are fortunate to have such a fine person working for you. AND SHE IS NICE!!