Wednesday, October 15, 2014

NEIGHBORLY, KNOWLEDGEABLE, TRUSTWORTHY and PET-CENTRIC Service Wins Over Neighbor in Livonia, MI




Erica and Wanda of the Livonia, Michigan team, went above and beyond to make a great impression on our neighbor Val.  The two had a couple of opportunities to provide great neighborly service, and they took advantage of them!  


...and Wanda handled the packages...
My son and I visited the location on 7 Mile and Middlebelt in Livonia, Michigan, about two
Erica took care of food...
weeks ago. A young lady name Erica was so awesome and knowledgeable I needed to tell someone. She exceeded my expectation. She never made us feel like an interruption. We asked her a ton of questions. My dog has been very ill and her level of expertise and concern really represented your brand very well. When I got ready to checked out I met Wanda, she signed me up for the in-store card. My son and I left a package at the store we thought it would be a hassle to get it back and started not to return for it, but Wanda not only remembered us but she put the package away for us. It's a pleasure to know that in a world where people has forgotten how to take time to make a difference, your organization has two that remember. I will always return to this location.


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