We love these stories where the Pawsitive Impression keeps getting Pawsitiver and Pawsitiver with each team member our neighbor meets! Here's a great note from Neighbor Rosalia, who appreciated every encounter with a PSP team member during her last visit:
From the time I walked into the store, I was greeted warmly by Augestine as I looked for small animal bedding. He smiled and carried the bedding to the register for me. When Dawn rang me up, I asked her how her day was going and not only did she thank me for asking, she reminded me to use my rewards card and gave me a coupon for an additional 5 dollars off from my local pet magazine. After I paid, Israel helped me load my car and when I asked him about how his summer was and if he was in school, he told me a little bit about himself and where he is in junior college. I shared how I started the same way before getting my bachelors degree.
More companies and individual pet supply stores should handle customer service in the way my Pet Supplies Plus does. I left smiling and looking forward to coming back.