Good stories about Pet Supplies Plus come in all shapes in sizes, and this particular compliment was a tall one from a short source! Rachel, team leader of the New Hartford, New York pet center, wrote to tell us about a great experience her team member Kyle had with a young man who was looking for a reptilian best buddy:
|PSP team member Kyle, and neighbor John|
I just wanted to spread some good news. I had a young boy, John, come in tonight specifically to speak to a manager. He had been in the store the other day to find out some information on ordering a bearded dragon, in hopes it would be shipped after he comes back from boy scout camp. John and his grandmother spent time speaking to our team member Kyle. He educated them, answered many questions, and directed the purchase of the necessary items for John’s future pet.
John then asked his mother today to “Please, please, please bring me back to Pet Supplies Plus so I can talk to Kyle’s manager” but would not tell her why he wanted to do so. Upon speaking with him, John wanted to come to make sure he told Kyle’s managers what a great job Kyle did and how helpful he was. John was very nervous to speak with me and even started crying while telling me all these wonderful things about his previous visit. He said Kyle was friendly, helpful, and very knowledgeable.
John’s mother was so proud to tell me that her son was so thrilled when coming home from his visit, how he couldn’t stop talking about everything, and how much he had learned. She couldn’t thank us enough for the positive experience. Before he left, I made sure to get a picture of Kyle and John together. This made us all very proud!