Wednesday, August 27, 2014

NEIGHBORLY, PET-CENTRIC Service in Solon, Ohio reaches a Neighbor and the Solon Cat Community

Kim in Solon, Ohio is spreading her wings from ensuring her neighbors get great service in the Solon pet center, but also reaching out into her community and being a great neighbor to cats in need.  Neighbor Kelley writes:

I wanted to take this opportunity to give you some feedback about Kim, one of the shift managers you have at the Solon Pet Supplies Plus.

I have had the opportunity to work with Kim on many occasions, both in the store and at outside adoption events. Kim joined my cat rescue group last year at the Solon Home Days event and passed out Pet Supplies Plus materials, dog treats and toys.

Kim has always been polite, knowledgeable in her products and current sales and is always willing to help me with price matching and tallying up the huge number of coupons I always have with my orders.  Not only does she understand and perform her job to a high level but she does it with a smile and never makes me feel as thought I am bothering her.

I hope you are able to keep Kim in your Solon store as I believe she is an incredible asset to the Solon Pet Supplies Plus.

Monday, August 25, 2014

NEIGHBORLY Service in Youngstown, Ohio Pet Center Reinforces Neighbor Loyalty

The team in Youngstown, Ohio is delivering neighborly service like they're running an Olympic relay - each member taking the baton and increasing their lead as they run from door to register to car!  Neighbor Stephanie writes:

The indefatigable Team Youngstown
Just wanted to give a shout out to the Youngstown, Ohio store. Everyone was extremely helpful today. They assisted me with finding a certain cat food, my litter was brought to the front of the store, the sweet girl at the register had a beautiful smile and was pleasant. Dave assisted me to my car and unloaded the buggy for me. It doesn't get any better than this! That is why I solely shop at PSP! Thank You! What a great group of people..... See you again soon. 

Neighbor Stephanie

PS: Great prices, too!

Wednesday, August 20, 2014

NEIGHBORLY, PET-CENTRIC Okemos, Michigan Team Has a Ball Helping Out a Local Shelter

Team leader Charla from the Okemos, Michigan pet center reached out to tell us about a community effort she and her team found particularly rewarding.  She told us that she and her team were excited about the 1,000 tennis balls they donated to the Capital Area Humane Society, one of their in-store adoption partners.  All of Okemos' neighbors made this possible by purchasing tennis balls at the register to benefit CAHS.

Blaze, right before he found out all the tennis
balls and all the treats were not for him...
The Capital Area Humane Society was equally grateful to see members of the community come out to help their dogs in need.  In a Facebook post shortly after CAHS picked up their boxes of goodies, they wrote:

On behalf of all the CAHS staff and volunteers (and animals), Blaze would like to say thank you to the Pet Supplies Plus store in Okemos for collecting and donating 1,000 tennis balls for the dogs and puppies in our care!  Several treats were also donated, which Blaze gladly helped himself to after this photo.  Thank you, Pet Supplies Plus, for all that you do for promoting adoption, and supporting our organization! 

Charla and the whole Okemos team executed a very neighborly, pet-centric effort with their neighbors, and in doing so they boosted a community organization.  Great way to get involved!

Monday, August 18, 2014

Columbia, South Carolina Pet Center Earns Neighbor's Compliments for a NEIGHBORLY, PET-CENTRIC and KNOWLEDGEABLE Atmosphere

Our neighbor Moya wrote to tell us that she was delighted when she visited our Columbia, South Carolina pet center.  Columbia team members have been hard at work behind the scenes, as sometimes great neighborly service isn't just face-to-face contact with the neighbor, but creating a welcoming, friendly place to shop.  Two paws up to the whole Columbia team for such a neighborly, knowledgeable and pet-centric effort! Here's Moya's letter:

I recently visited the Pet Supplies Plus Store in Columbia, SC.  Store personnel greeted me politely when I entered and offered to assist me throughout my visit.  Check out was pleasant and I signed up to be a Preferred Pet Club Member with the friendly cashier, Kristen.

I loved the store too – it was well lit, clean and items were intelligently arranged.  The selection was very comprehensive with food items having expiration dates well in the future.   Prices were very reasonable/comparable.

Two little Spaniels went in to be groomed with “happy tails.”  It looked like they had been there before and couldn’t wait to be groomed again.  The dog wash area was neat and clean with dog washing/grooming supplies nearby and handy.

What surprised me the most was the tanks – fish, amphibians, small mammals.  They were the cleanest tanks I have ever seen in any pet/supply store.  In fact, the tanks were cleaner than any I have seen anywhere.  Possibly because of that, the fish were the healthiest I have ever seen also.  Is it O.K. for me to say the fish actually looked happy?  There was no smell of any kind.  That is a first too.

It was simply the best pet store experience I have ever had.  I can’t wait to go back and take my furry friends.  I know they will be as delighted as I was. 

Thank you.

Wednesday, August 13, 2014

Wilmington, Delaware Team Provides NEIGHBORLY, PET-CENTRIC Comfort to Ailing Dog (and Owner)

Michelle, Mike and Joe at our Wilmington, Delaware pet center provided some very pet-centric care to a pet in need when Neighbor John's dog Isabel had a seizure while he was in a traffic jam.  These team members took product out of stock to comfort Isabel after the traumatic event, and that provided some neighborly comfort to her owner as well.  John wrote to tell us the tale:

Michelle, Mike and Joe were a huge comfort
to Isabel and pet parent John!
A few weeks back I was caught in terrible traffic on I-95 in Wilmington.  My 10-year-old lab Isabel was with me and in the middle of that jam she went into a hypoglycemic seizure.  I was finally able to get on a narrow shoulder to treat her.  It was the first time since she went diabetic a year ago. I was beyond unnerved--near panic!

I got her partly stabilized and took the first exit in search of water and a place to calm her.  I saw your store on the right and asked for water.  They had to open a fresh bowl from stock, and got her a few biscuits too.  They were kind and understanding people--two young men and a young lady.  I was so out of it I only remember one name which I believe to be Joe, but I owe them my most sincere thanks.