Wednesday, July 30, 2014

The Monroe, Michigan Team Uses NEIGHBORLY, KNOWLEDGEABLE Service to Prove that PSP is the RIGHT Place to Shop!

A trip to the wrong store helped Neighbor Linda find all the right stuff for her pets!  She wrote to tell us that her first-time visit to the Monroe, Michigan store was a great one, because the knowledgeable team helped her find her product, compared prices and then matched the sales price the competitor was offering.  What a neighborly and knowledgeable way to win a new neighbor!  She wrote:

As a recent and first-time customer at your store on Telegraph Road in Monroe, Michigan, I wanted to let you know about my experience. I came in over the Memorial Day Weekend intending to go to the store with the 20% off sale I had seen on-line. The employees were very helpful in locating what I wanted and advising me. However, the price was not was I expected. The manager signed me up as a Preferred Pet Club member, talked over my purchases and prices with me, and even went so far as to look up the other store on the internet for me. Obviously, I had come to the wrong store; but I was glad I did, as it turned out. She not only matched their price, but I received my Pet Club discount and, most important, excellent and personal customer service. I just wanted to let you know how happy I was with the experience, and especially the manager who went to great lengths to assist me. I will definitely be making a return visit! Thank you for your employees!


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