Just wanted to drop you a line to tell you what a great
employee you have in Sarah at the Garland Texas store on
NW/Centerville.
From the time I first visited this store she made me feel
welcome. She seemed so happy to assist me. Remembered me when I came back. I just love going there for all my pet food
needs--both for my cat and two dogs. It is much easier than going to Walmart and
your prices are right in the same range.
Price lower or higher wouldn't matter that much to me if it were not for
the excellent friendly service. All the
staff offers to assist me to take the big bags to the car, you don't get that
at big box Walmart.
Recently, I thought I may have left a bag of canned cat food
at the store, the store was closed, but I saw Sarah on Face Book (as she
happened to have gone to school with my niece and was her FB friend). I messaged her to see if she might have known
if I had left it in the store. Although she wasn't there that day, I thought
she might have seen it later. She was very kind to message the person that
checked me out. Before she could respond, I located it, in a very
unlikely place. I can't tell you what a
blessing it was for someone to care enough to put my worries to rest, She assured me that she knew that happens
sometime and they would see what could be done. I knew she could have had an
attitude that I needed to call the store during store hours or that I was
simply trying to get over on the store, but she didn't she was very nice and
offered her help.
Pet Supplies Plus is the only store I buy my pet food, I
don't see that changing anytime in the near future and that is thanks to your
staff. Please thank Sarah again for
me. You have a jewel in her as a
employee.
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