Hi! My name is Carole and I have
a special needs adult son, Domenic. Recently, my son was gifted a 55 gallon
fish aquarium. I went over to your store which is in front of where my son and
other handicap gentlemen reside in a home on Roberts Lane.
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Aaron and Darlene |
The first employee I encountered
was Aaron, in the fish department. His knowledge was endless. He
did not hesitate to provide guidance and help. I explained how this
aquarium is for the group home located right behind the plaza on Roberts Lane
and that my special needs adult son, (he is 34 yrs old) lives there with other
handicap men. I explained that my son would probably walk over
periodically to the store to purchase supplies, fish and items for this
tank. I explain how he is a little slow mentally and things might have to
be repeated. Aaron was more than willing
to guide him. He also mentioned that he would tell Darlene, another
employee in the fish dept, so she could assist him with fish stuff.
My son did go over on the weekend and met Aaron. Dom called me later
that night and told me how "Aaron really knows fish," "told me
my water was good," "helped me pick out some fish," etc.
Aaron has actually taken the time to educate Dom when he goes over for supplies
or to buy fish. Aaron is a tremendous asset to your company!! Most
people disregard the handicap or special needs and don't make time for
them. Aaron and the rest of the staff: Darlene, Chad, Gabby....they
all treat Dom and the other special needs guys with respect. Your
staff takes the time to make each visit special and a learning process.
My son and the other guys LOVE
the tank and LOVE watching the fish and feeding them. When he gets his
very small paycheck from the little bit of work he does, he goes over to get a
new fish at your store. Of course, he consults
Aaron, the "Fish Guru", as he
looks up to him! What Aaron says to do is RIGHT! It's great! So Dom
is still purchasing fish a little at a time and watching the fliers for what is
on sale. ALL the staff keep him abreast of the sales to help him out because doesn't
see real well to read the fliers.
Aaron, Chad, Gabby, Darlene have
definitely made an impact. They should be commended on their professionalism
and taking the time with every customer regardless of their abilities.
You should be very proud of this exemplary store.
What fabulous neighborly service! Aaron, not only were you knowledgeable about our product, but you went above and beyond to ensure that these neighbors had the special assistance they needed to have a great PSP experience and an enriching adventure with their pets. This is exemplary paw-print behavior and worthy of a Lexi award!
ReplyDeleteWhat fabulous neighborly service! Aaron, not only were you knowledgeable about our product, but you went above and beyond to ensure that these neighbors had the special assistance they needed to have a great PSP experience and an enriching adventure with their pets. This is exemplary paw-print behavior and worthy of a Lexi award!
ReplyDeleteExellent staff & great teamwork, way to go!! 2 Paws up!!
ReplyDelete