Monday, April 21, 2014

NEIGHBORLY, PET-CENTRIC Service Wins Kudos in Fairfax, Virginia

A pat-on-the-back goes out to Stephanie Quillen at our Fairfax, Virginia store for being extra neighborly and pet-centric to neighbors Matt and Susan!  Matt and Susan took the time to tell us what a leader Stephanie is in the note below:
We have become regular, enthusiastic customers of the PSP store in Fairfax.  Our loyalty to the store since moving to Fairfax in June is based largely on the outstanding customer service and personality of Ms. Quillen, the team leader.  Last week, our beloved cairn terrier, Gunner, was experiencing some difficulties which we discussed with Ms. Quillen.  She was wonderful in her expression of concern, her warmth and her follow up on our concern by phone and email. 

This was not our first encounter with Ms. Quillen, who has consistently been warm and inviting and has put a fantastic "face" on this up and coming store.  Once we arrived at the store before it opened (thinking that Gunner's grooming appointment was earlier than it was) and Ms. Quillen noticed us outside.  She came out to welcome us, suggesting that we wait inside. 

We will continue to do our part in talking up the outstanding features of this store.  With each positive story that we share with our pet owning friends, Ms. Quillen will be front and center in our story.  We have been in many pet stores with our dogs over time and in several states, and Ms. Quillen is the most amazing leader we have encountered. 

Best wishes on your stores' continued success!  If Ms. Quillen represents your overall leadership, we have no doubt that great success will follow.

Thank you!
Matt and Susan

1 comment:

  1. Johannah Whitefield, HR DirectorApril 21, 2014 at 5:02 PM

    Stefanie- Thank you for building a great reputation in the neighborhood. You've certainly made a lasting impression on Gunner's parents through your empathy and great service!