I got a phone call from our neighbor Teddy about Bill Senior at #199.
Teddy told me that Bill went above and beyond any expectation of customer
service he ever had. Teddy has a sick cat and has been taking him to the vet. It
was not going well. Bill took the time to talk with Teddy about the
diagnosis his cat was given, researched what food would be best for the cat
and gave Teddy the information. Bill also recommended a vet that might be
able to do a treatment/medication that Teddy wanted to try, which was a treatment his vet was not
familiar with.
Teddy called the vet and was not able to get an appointment,
and after Bill heard about it he called the vet and was able to get Teddy and
his cat in.
Bill has been calling the Teddy to see how his cat is doing
and really cares about the health of the cat. Teddy has changed the food
to the one Bill suggested. It’s too early to see if it will help the sick cat
but according to Teddy his other cats are thriving on the food.
Teddy says PSP now has a lifetime customer thanks to Bill.
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