Monday, February 17, 2014

NEIGHBORLY Service in San Antonio, TX

Hey, Dale and Molly!
Pat on the Back to Molly and Dale for making a regular dog food purchase, an experience to remember for this neighbor!  After shopping at the pet center the neighbor sent in this note:

Two individuals stood out with exceptional customer service.  Molly, an associate, proactively offered to get out a pet for my twin (2 1/2 year olds) to interact with. She was very nice and interacted in a professional way that made them excited to be at the store.  Additionally, the male store manager (don’t know his name) was also very service driven. Offering to carry the dog food (30lbs) for me from the aisle, to the register, to the car and also helped with the twins.

I work for a company that demands exceptional customer service.  I’m use to providing that level of service to others but this was “THE FIRST TIME” to receive the same in return.  Refreshing!  Who knew that buying dog food would be this cool? Kudos to these two employees for representing Pet Supplies Plus to the highest!

Neighbor, Jeff

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