Wednesday, February 5, 2014

Bella Loves the NEIGHBORLY Service in Dallas, TX

Hey, Nolan!
Pat on the backs to Nolan, Blake and the rest of the team in Dallas, TX for the NEIGHBORLY service provided. In fact, this neighbor states it was the BEST service he has ever received…I am sure Bella feels the same way!

I am writing today to describe my experience in your store located on Mockingbird Lane in Dallas, TX. I am doing so because I do not believe that I have ever received finer customer service anywhere that I have ever been. I do not say this lightly, nor am I exaggerating. I am 44 years old, and what I experienced today in your store was exemplary. This was my first visit to your store, and I will be buying everything that I need for my pets here from now on.

I brought in Bella. She is a 110 lb. Italian Mastiff who received so much care and affection from your store that I am truly scared that she is now spoiled. Nolan was an absolute star. He provided me with excellent advice on the dog food I purchased. I was not familiar with the brand, but he explained it to me with the knowledge of a professional. After reading reviews online of the brand that he helped me select, I am delighted at his choice. He also went out of his way to be friendly to both myself and my dog. We discussed buying a collar as well, but decided to keep the one that Bella came in with. Not only did he help me purchase a tag, he also stayed around for the difficult task of fastening it to a collar. Blake was there as well offering added support and friendliness. These two should be commended for their excellence.

Both of these guys are outstanding employees, and generally wonderful people. The rest of the staff, are kind as well as courteous and helpful. Your management team is obviously doing something right here in providing an atmosphere that makes this place a joy to shop in.


Thank you very much,
Phillip 

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