Monday, February 3, 2014

A NEIGHBORLY Act of Kindness Creates a Memorable Experience in Kalamazoo, MI

Irene’s NEIGHBORLY gesture delights a neighbor.  Acts like this earn us the title of America’s Favorite Neighborhood Pet Store. Pat on the back to Irene for authentically going above and beyond.

I have shopped with you for about ten years now and am always happy with how friendly and helpful your staff are.  I generally shop at the store on Westnedge in Portage Michigan, but yesterday was on Gull Road in Kalamazoo and ran in to get some much needed supplies for my daughter’s pet rat.  I was again happy with the friendliness of your staff, but felt that one particular staff member, Irene, went above and beyond.  I had asked her about purchasing a bottle of water for myself and she pointed to a machine by the front of the store that takes cash.  When I told her I did not have cash, she offered to lend me money for a bottle of water.  I did not take her up on this, but was very impressed with the willingness of a perfect stranger to offer to loan me money for a bottle of water.  This is definitely an experience that will keep me shopping at your business for years to come!

Thank you for your wonderful, generous staff.

Sincerely,

Barbara 

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