Monday, December 2, 2013

A NEIGHBORLY Surprise in Albany, NY

Pat on the Back to Glen, Team Leader, in Albany, NY for going above and beyond for a neighbor. This was such a clever idea, and you can tell from the letter, the neighbor was beyond delighted to find the bag of cat treats!

Hi Glen, 

Hey, Glen and team!
I was just unpacking my bags from Pet Supplies Plus just now. I found a store labeled bag with cat treats. I can't tell you how much I loved that! All your staff knows we do cat rescue.  I'm sure that's why that bag of Cat treats came our way. 

I also want to say, I thought the world of you the first day I met you. You went way over and above to help me in any way you could. Even climbing that great big ladder to get the food I needed. And the next visit I learned you knew exactly who my husband was. That was so sweet. It just tells me all of you know your customers and understand our needs. And you care! 
This to me is a hometown pet store. And just what we love. 

The adoption clinic at your store brings in a huge amount of donations besides the adoptions. We all love it there. 

Thank you and all of your staff for all your kindness to us and all that you do. We so appreciate each and every one of you.

We wish you continued success.
Marcia and Chuck

Happy Cat Rescue, Inc. 

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