Pat
on the back to Elizabeth and Jeff for their neighborly service. The word of mouth
that results from providing our neighbors personalized attention is priceless!
Here is a note from a neighbor in Chicago, IL:
Here is a note from a neighbor in Chicago, IL:
What
amazing great customer service you have at Store #66 - 3640 N Elston Ave ,Chicago
!!
The
founder of Wal-mart, Sam Walton, believed that the goal as a company is to have
customer service that is not just the best, but that it is legendary.
Well,
Elizabeth and Jeffery Simonelli made my experience legendary. I approached Elizabeth to ask her about an aquarium stand for a 10 gal tank. Elizabeth
actually brought me to the aquarium department and helped me search for a stand.
In any other store (Petco,Kmart and even Wal-mart) an employee would just
direct me to an aisle for me to look by myself -- how refreshing it was to have
such great customer attention !
Although I didn't find what I was looking for,
Jeffery went out of his way to help me search a store in the area to
investigate if they sold this particular 10 gal stand. He was personable and
friendly. Jeff and Elizabeth made me feel that this Pet Supplies Plus was my
neighborhood store.
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Hey, Elizabeth and Jeff! |
I
am now a Pet Supplies Plus customer for life. I've told my family, neighbors
and friends about my experience -- and
told them to ask for Jeff or Elizabeth if they need any answers to their
questions.
So...thank
you for this experience.
Elizabeth
and Jeff are GREAT !!!!!!!!!!!
Kind
regards,
Edward
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