Check out this note from a neighbor in Ohio. Growl-free returns make neighbor engagement easy! Consistency creates a TRUSTWORTHY environment.
I simply wanted to contact you regarding an excellent customer service experience I had at the Westlake and Wooster Ohio stores. As a new pet owner, I have been making frequent trips to the store for all of my puppies needs.
That said, I purchased an Easy Walk harness about a month ago. However, this weekend the collar portion was believed to be defective and the seams split. I took it into the store explaining this and the customer service was excellent. The Westlake store didn’t have another one in stock, but said they would have more this Wednesday.
I happened to be in the Wooster store this same day and asked there as well. I was allowed to make an even exchange, no questions, etc.
I just wanted to praise the excellent and consistent processes with both stores. This is very refreshing as most places are a complete hassle to exchange anything.
I will be a lifelong loyal customer because of this. I’ve always had great service each time I have shopped at Pet Supplies Plus.
This is exactly what excellent customer service should be!