Thursday, September 19, 2013

Growl-free Returns Generate Loyal Neighbors!

Check out this note from a neighbor in Ohio.  Growl-free returns make neighbor engagement easy! Consistency creates a TRUSTWORTHY environment.

Hello,
I simply wanted to contact you regarding an excellent customer service experience I had at the Westlake and Wooster Ohio stores. As a new pet owner, I have been making frequent trips to the store for all of my puppies needs.

That said, I purchased an Easy Walk harness about a month ago. However, this weekend the collar portion was believed to be defective and the seams split. I took it into the store explaining this and the customer service was excellent. The Westlake store didn’t have another one in stock, but said they would have more this Wednesday.

I happened to be in the Wooster store this same day and asked there as well. I was allowed to make an even exchange, no questions, etc.

I just wanted to praise the excellent and consistent processes with both stores. This is very refreshing as most places are a complete hassle to exchange anything.
I will be a lifelong loyal customer because of this. I’ve always had great service each time I have shopped at Pet Supplies Plus.

This is exactly what excellent customer service should be!

With gratitude, 
Beth

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