
Hello,

That said, I
purchased an Easy Walk harness about a month ago. However, this weekend the
collar portion was believed to be defective and the seams split. I took it into
the store explaining this and the customer service was excellent. The Westlake
store didn’t have another one in stock, but said they would have more this
Wednesday.
I happened to be in
the Wooster store this same day and asked there as well. I was allowed to make
an even exchange, no questions, etc.
I just wanted to
praise the excellent and consistent processes with both stores. This is very
refreshing as most places are a complete hassle to exchange anything.
I will be a
lifelong loyal customer because of this. I’ve always had great service each
time I have shopped at Pet Supplies Plus.
This is exactly
what excellent customer service should be!
With gratitude,
Beth
Beth
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