This letter comes from a neighbor in Buffalo Grove, IL. Pat on the Back to Charles for his exceptional neighborly and knowledgeable service.
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Charles (aka the Bird Whisperer) |
Here's what happened: The brand dog food I had been buying was
Evo. As you know, recalls were ordered
by the manufacturer. So I threw out the
rest of the food I had here at home, but then was left with nothing. Since I had been ordering Evo online to be
delivered to my house, I hadn't actually been shopping for dog food in
a long time. When I walked into Pet
Supplies Plus, I was totally overwhelmed by the sheer volume of dog food on the
shelves. Honestly, I was just about to
walk back out of the store when Charles came to my rescue. He spent a lot of time with me and gave me
some valuable insights into the differences among the brands. We had just decided upon a local brand,
Evanger, and had placed bags and cans into my cart when the rep for that
company just happened to come into the store!
Charles asked him if he had any coupons to give me and the rep went back
out to his car and handed me several that totaled $7.00 in savings for me!
I've cancelled my on-line account with PetFlow
and will do my shopping exclusively at this store from now on. Congratulations to Charles for winning a new
customer for life. Well done."
Great job providing neighborly service, Charles!!!
ReplyDelete~Craig
That's awesome Charles! Way to go!
ReplyDelete