Check out this letter from a neighbor in Chicago, IL. Pat on the Back to Maureen for going above and beyond. Thank you for creating such a memorable experience.
I would like to compliment Maureen who works at the Harlem/Foster Pet Supplies in Chicago, IL. Maureen demonstrated excellent customer service with me on July 3, 2013 as I shopped for dog food. I didn't have any coupons for the $53 bag of dog food, but Maureen told me that she remembered seeing a coupon in the latest newspaper. She searched for it, found it, cut it from the other coupons, and gave it to me prior to checking out. I was stunned and very appreciative. She saved me $5 and I was not even expecting it.
I usually split my dog food purchases between Petsmart on Touhy and Pet Supplies on Harlem. However, due to Maureen's act of kindness and genuine service, my wife and I will only be going back to Pet Supplies from now on. Rarely do I give companies feedback, but Maureen is certainly a positive member of your organization.
Bill, a PSP Neighbor