Thursday, August 29, 2013

KNOWLEDGEABLE & NEIGHBORLY service led to a lifelong PSP Neighbor!

This letter comes from a neighbor in Buffalo Grove, IL.  Pat on the Back to Charles for his exceptional neighborly and knowledgeable service.

Charles (aka the Bird Whisperer)
"Wow, I just had the most delightful experience buying dog food from one of your employees here in Buffalo Grove, IL.  His name is Charles, and he was very knowledgeable about brands/ types of dog foods.  He was also personable and it was very evident to me that he loves his job. 

Here's what happened:  The brand dog food I had been buying was Evo.  As you know, recalls were ordered by the manufacturer.  So I threw out the rest of the food I had here at home, but then was left with nothing.  Since I had been ordering Evo online to be delivered to my house, I hadn't actually been shopping for dog food in a long time.  When I walked into Pet Supplies Plus, I was totally overwhelmed by the sheer volume of dog food on the shelves.  Honestly, I was just about to walk back out of the store when Charles came to my rescue.  He spent a lot of time with me and gave me some valuable insights into the differences among the brands.  We had just decided upon a local brand, Evanger, and had placed bags and cans into my cart when the rep for that company just happened to come into the store!  Charles asked him if he had any coupons to give me and the rep went back out to his car and handed me several that totaled $7.00 in savings for me! 

I've cancelled my on-line account with PetFlow and will do my shopping exclusively at this store from now on.  Congratulations to Charles for winning a new customer for life.  Well done."

Monday, August 26, 2013

Who Rescued Who? Tinkerbell's Story...

This heartwarming story is highlighted on our Pet Supplies Plus Facebook page.  A BIG pat on the back to Kristin and the team in Clearwater, Florida for their remarkable neighborly efforts. 

Working with our neighbors and their pets, it's not unusual for us to see ear-to-ear smiles, so when we were recently contacted by a neighbor in Clearwater, Florida with a very special rescue, we wanted to share her story.

One warm afternoon in early August, a Florida woman could hardly believe her eyes when she saw a newborn kitten laying in her lawn, frantically rolling around—umbilical cord still attached. Desperate to get the kitten to safety, she immediately drove it to the Humane Society of Tampa Bay, where they removed the cord and promptly handed the kitten back to her with a bottle of formula and well wishes for bottle feeding.

To her extreme relief, the woman learned she had managed to get the kitten to care in the nick of time. At only eight hours old, if the kitten had been left alone in the grass for even two more hours, she wouldn't have made it. Even at this point, the Humane Society informed her, the outlook was grim.

Unwilling to accept defeat, she came up with a solution that just might work. Since she was a full-time student and unable to meet the kitten's high-touch needs, she turned to her neighbor, Karen.

With her flexible schedule, Karen would be able to take care of the kitten with the help of her 20 year-old autistic son, Michael, who had a close connection with cats. The kitten, which they named Tinkerbell, soon became part of the family. Karen and Michael initially knew nothing about caring for such a young kitten, but they enjoyed taking on the challenge together.

Taking care of Tinkerbell was a lot of work, but while they did expect the intensive care, they had not planned for the strain on the family's budget and the kitten's formula soon became unaffordable.

Willing to do whatever it took to continue caring for Tinkerbell, Karen reached out to humane societies in two different counties, the SPCA and numerous rescue groups for assistance with the cost of formula, but they all turned her down.

Desperate to find any solution, she contacted the Clearwater Pet Supplies Plus and, in her words:

"They were WONDERFUL in assisting me with what I would need to help her thrive. Kristin, their wonderful manager, returned my call and not only donated the MUCH needed formula for our kitten, but gave me a 20% discount coupon AND told me the date and time a vet would be visiting the store to assist with the kitten's health needs!"

Dr. Buckner (vet), Michael, Karen and Kristin (manager)
Dr. Buckner (vet), Michael, Karen and Kristin (manager)

Fast forward, and Tinkerbell is now seven weeks old and Karen is proud to report that she is litter-trained and learning to lap up formula on her own.

"Tinkerbell is happy, enjoying the run of the house and is a TRUE BLESSING to our family as well as my special needs son. This would NOT have been such a wonderful outcome without the care, kindness and donation provided to us by Kristin at my local Pet Supplies Plus! I am now a dedicated, lifetime customer."

It's stories like these that make us feel proud to come to work every day and serve our neighbors. We again just wanted to thank Karen and Michael for sharing their story.

Feel free to leave positive remarks for Karen, Michael and the Clearwater Pet Supplies Plus in the comments section.

Thursday, August 22, 2013

Loyal Neighbors in New Albany, OH

Paige, Ethan and Rhett (the puppy)
With only 2 days notice, the New Albany, OH pet center team was asked to participate in a neighborhood event. Without hesitation, the team made it work for their schedules.  Team Members, Paige and Ethan, volunteered to work the event and hang out in the dog park. In just 2 hours, they saw over 30 dogs, handed out PPC applications, biscuits, and toys to their neighbors!  

Thank you Paige and Ethan (and Rhett) for participating in the neighborhood event!

Saturday, August 10, 2013

Maureen's NEIGHBORLY service

Check out this letter from a neighbor in Chicago, IL. Pat on the Back to Maureen for going above and beyond.  Thank you for creating such a memorable experience.

Hey, Maureen!
I would like to compliment Maureen who works at the Harlem/Foster Pet Supplies in Chicago, IL.  Maureen demonstrated excellent customer service with me on July 3, 2013 as I shopped for dog food.  I didn't have any coupons for the $53 bag of dog food, but Maureen told me that she remembered seeing a coupon in the latest newspaper.  She searched for it, found it, cut it from the other coupons, and gave it to me prior to checking out.  I was stunned and very appreciative.  She saved me $5 and I was not even expecting it.  

I usually split my dog food purchases between Petsmart on Touhy and Pet Supplies on Harlem.  However, due to Maureen's act of kindness and genuine service, my wife and I will only be going back to Pet Supplies from now on.  Rarely do I give companies feedback, but Maureen is certainly a positive member of your organization. 

Thank you,
Bill, a PSP Neighbor 

Friday, August 9, 2013

Wednesday, August 7, 2013